Consultant for Learning & Development
Caroline believes your people can be your biggest competitive advantage, and if you look after your team they will look after your customers. So, investing in your team is key to delivering a great customer experience, as well as improving productivity and engaging and retaining your best people.
Caroline has over 30 years’ training and development experience behind her, 25 of which have been in hospitality. Recognising that managers in our industry often get promoted into line manager positions without any formal training, one of her key areas of focus is on developing junior managers in the skills they need to lead and engage their teams effectively.
Caroline’s focus is on ensuring clients get the very best return from their (often limited) training budgets by helping identify their genuine training needs and looking at cost-effective ways to meet those needs, which often includes developing line managers’ skills and confidence to coach and train their teams internally.
Caroline’s specialist skills include: