Best Value ReviewIndependent verification of service charges and whether they represent true value for money. Identification of areas that need improvement, with an options appraisal for how these might be delivered.
Financial BenchmarkingAn assessment of how your service costs compare against industry benchmarks in your area by building function and footprint.
Consumer InsightEnsure you are doing best what matters most to every category of consumer and then re-align services to improve their satisfaction, loyalty and spend.
Procurement SupportWe help organisations develop effective procurement solutions that deliver realistic, achievable and sustainable savings that translate to the bottom line.
Strategic ReviewsA comprehensive operational and financial review, leading to a strategic plan recommending how services can be delivered better in future to best meet the needs of your consumers.
Efficiency ReviewA health-check rating the quality and effectiveness of service delivery. We use readily available data to assess performance and focus on end-user experience, highlighting key areas for improvement.
In-house support project reports