In-house support

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Be reassured

Need assistance to check or improve the quality and cost effectiveness of an in-house catering operation?  

We can help.

Many in-house operations we have worked with have benefitted from one or more of the following services:

Litmus State School illustration
Best Value ReviewIndependent verification of service charges and whether they represent true value for money. Identification of areas that need improvement, with an options appraisal for how these might be delivered.
Financial BenchmarkingAn assessment of how your service costs compare against industry benchmarks in your area by building function and footprint.
Consumer InsightEnsure you are doing best what matters most to every category of consumer and then re-align services to improve their satisfaction, loyalty and spend.
Procurement SupportWe help organisations develop effective procurement solutions that deliver realistic, achievable and sustainable savings that translate to the bottom line.
Strategic ReviewsA comprehensive operational and financial review, leading to a strategic plan recommending how services can be delivered better in future to best meet the needs of your consumers.
Efficiency ReviewA health-check rating the quality and effectiveness of service delivery. We use readily available data to assess performance and focus on end-user experience, highlighting key areas for improvement.

We deal with everything - from front to back of house

Training and skills assessments

Health and safety audits

Operational reviews

Financial benchmarking

Organising and monitoring healthy eating menus

The In-House Operational Review

We undertake a comprehensive end-to-end assessment of your operation that examines all the elements of business and operational processes including:

  • The food offer
  • Food production & quality
  • Customer service
  • Customer satisfaction
  • Marketing & promotion
  • HR & training
  • Communication
  • Financial procedures
  • Purchasing processes
  • Legislative compliance
  • Equipment surveys
  • Food handling & storage

Following the review we put forward solutions to any challenges that may have emerged.

Work with us

We are happy to meet up informally to discuss your requirements.  We understand that in-house teams sometimes need reassurance and guidance, not wholesale change. Our goal is to support your operation.

In-house support project reports