Mark Kassapian
Managing Director, Litmus Retail
Mark’s career has always been focused on hospitality and its many facets, including operational leadership, business development and subject matter expertise in the high street, workplace, leisure, healthcare and travel environments.
Mark’s experience includes projects in the UK & Europe as well as further afield in the Middle and Far East. For each, Mark has provided an innovative take and delivered financial and operational outcomes in tune with the local market needs.
Across every sector and marketplace his fundamental understanding is that by anticipating and providing for customers’ needs – success follows. The more simply that this can be done, then it’s more likely that it can be repeated consistently across each customer interaction, especially when supported by appropriate measurement and by recognising achievement.
Specialist Skills
Some of Howard’s specialist skills include:
