Tackling COVID disruption in retail foodservice

The retail world is coming to terms with the difficulties brought about by COVID-19 which will impact your foodservice operations.

But how can retailers overcome such challenges and ensure outlets operate in a way that builds stability and drives revenue?

What worked pre-COVID will probably not work going forward.  And it‘s not all about the well-documented safety aspects, it’s also about whether your food & beverage offer is still relevant.

  • Are there too many outlets?
  • Which 3rd party brands can drive improved sales & margins?
  • Which technologies are available to help promote and deliver consumer confidence and;
  • What are customer expectations?


The team at Litmus Retail have the experience and the tools to support foodservice professionals in the NHS to maximise retail operational & financial performance. The services we provide are diverse and the below case study outlines how we have helped other Trusts.

We would be delighted to set up a pro-bono introductory video/telephone call to discuss our services further and plan to contact you over the next few days.

If you prefer to contact us now, then call 01276 673 880.

NHS Case study

During 2017 ULHT were looking to review their existing retail catering offers at three hospitals (Grantham, Boston and Lincoln) to improve the services provided for patients, staff and visitors to the hospitals. Over the years the self-operated retail outlets had been developed to the point where an external review and proposals on how the sites could be repurposed was required. There was a view within the Trust that external foodservice brand operators could drive improved sales and margin albeit this view had to be investigated, challenged and revised.

Litmus was appointed to carry out the review.

united lincolnshire hospitals