Monitoring & Analytics

Empowering businesses

We know our clients don’t always have the time to check the numbers on their invoices. We can help. In fact, we already monitor over 600 contracts on our clients’ behalf every month. We know when numbers are in line with expectation, and equally when they are not.

Based on the analysis we undertake, we are able to challenge providers where their financial demands or service performance levels fall below what is contracted or where a variation is unacceptable. We recover hundreds of thousands of pounds worth of fees and charges every year for our clients.

How we do it

We track, and forensically analyse data collected on hundreds of actual vs budget outcomes and where there’s a discrepancy from what is expected – we investigate and then we challenge.

We also compare the contract performance against both regional and national average benchmarks checking that key financial indicators and ratios are within acceptable ranges.

This means we can reassure our clients that their provider is operating well and, if they’re not, what can be done to put things right.

Taking action

Mistakes happen and sometimes a service agreement is interpreted incorrectly. That said, every charge needs to be correct and valid. It’s our job to make sure our clients are paying for the service they receive – nothing more, nothing less.

And if we can save you budget along the way even better. We recover hundreds of thousands of pounds worth of fees and charges every year for our clients.

Get in touch

Monitoring & Analytics project reports

FAQs

What are monitoring analytics?

Monitoring analytics is a key part of business intelligence and uses advanced data sets and analysis tools to track and evaluate a range of performance metrics.

How do you collect data for monitoring purposes?

Successful monitoring is achieved by collecting data via a range of specialised in-house systems and tools that capture your performance metrics and use them to give actionable insights.

What types of data sets do you use in your analyses?

We use a wide range of data sets from multiple areas of your business including operations, finance, and customer data to make a comprehensive evaluation.

How does your system manage monitoring and reporting?

Our dedicated system provides real-time data monitoring and produces a detailed report to enhance your decision-making processes.

What tools do you use to perform data analysis?

We use market-leading advanced analytics software and in-house developed tools to analyse and interpret all collected data.

How can using monitoring and analytics improve our performance?

Monitoring and analytics improve performance by identifying trends and performance gaps. Our monitoring and analytics services provide clear, actionable insights to rapidly improve your operational effectiveness and efficiency.

How does software factor into your analytics services?

Specialised software plays a massive role in data collection, as well as storage and analysis. Using market-leading software we can always guarantee accurate and timely insights.

How can your services support our marketing strategy?

Our advanced analytics provide reporting and invaluable insights into factors like market trends and customer behaviour. This massively aids in the development of effective marketing strategies.

Where is the data stored?

Your data is securely stored in our in-house systems. This ensures full confidentiality through our stringent security measures and accreditations.

How do you make sure our data is secure?

We don’t take chances with client data. Litmus is a Cyber Essentials accredited organisation. The Cyber Essentials scheme is managed by the government’s National Cyber Security Centre. It goes far beyond general GDPR regulatory compliance. You can find out more at www.cyberessentials.ncsc.gov.uk