Litmus Retail was engaged to review the existing facilities services at Hull University Teaching Hospitals NHS Trust
Read moreHealthcare
Litmus Partnership helps NHS Trusts, private healthcare providers and care homes to improve catering, cleaning and soft facilities management through expert consultancy and sustainable service solutions.
Supporting Healthcare Providers to Deliver Safe, Efficient and Sustainable Services
The healthcare sector faces increasing pressure — rising patient and resident numbers, growing regulatory demands and ever-tightening budgets. Every penny counts, and every service must deliver.
At Litmus, we help healthcare providers transform the way their catering, cleaning and facilities services are delivered — improving efficiency, compliance and care outcomes. Whether it’s simplifying complex supplier structures, rationalising multiple contracts or identifying cost efficiencies, our goal is simple: to make every process work better for patients, residents and staff alike.
Who we work with
Our healthcare expertise spans the full breadth of the sector. We work with:
- NHS Trusts
- Private healthcare organisations
- Care and nursing homes
- Supported living facilities
Every client has unique challenges — and we tailor our approach to meet their specific operational, financial and compliance requirements.
What we do
Our team brings deep operational experience and a clear understanding of healthcare environments. From single-site reviews to large-scale group strategies, we help organisations implement practical, measurable improvements across all aspects of food service and soft facilities management.
We combine industry expertise, data insight that reveals what others miss and best practice to support better decision-making and sustainable service transformation.
How we can help your retail operations
Retail performance plays an increasingly important role within healthcare environments — supporting staff wellbeing, improving visitor satisfaction and generating essential income.
We work with healthcare providers to review, reimagine and optimise retail and food-to-go operations, ensuring they meet modern consumer expectations and operational constraints.
Our approach focuses on
- Operational Analysis – reviewing performance data, customer flow and spend patterns to identify opportunities
- Location and Footfall Studies – assessing retail space utilisation and identifying new opportunities for convenience outlets or kiosks
- Brand and Partner Evaluation – benchmarking existing third-party brands and identifying new partnership options to enhance service quality
- Tender Management and Brand Introduction – leading compliant tenders and managing the rollout of new retail offers
- Customer Insight Research – understanding staff, visitor and patient preferences to shape relevant, commercially successful propositions
By combining commercial insight with an understanding of healthcare environments, we help trusts and operators deliver retail solutions that are profitable, compliant and genuinely valued by end users.
Client Success Stories
Discover how we’ve helped organisations across education, healthcare, business and the public sector achieve measurable improvements in quality, efficiency and value.
Background Litmus was appointed by the Leeds NHS teaching Hospitals Trust Facilities Directorate to carry out a number of reviews including all the catering, vending and retail services that were being provided to patients, visitors and staff through a number of outsourced contracts. Subsequently, Litmus also carried out an assessment of the Trust’s accommodation. Brief…
Read moreBackground The Trust commissioned Litmus to support outsourcing the retail and catering services at the hospital, which were being managed by the in-house team. Brief Litmus was briefed to manage the tender process for the retail and catering services on behalf of the hospital, with the aim to not only find the right provider but…
Read moreBackground The hotel services contract was due for renewal and, after a competitive exercise to find a FM consultancy, Litmus was commissioned by the Trust to manage the tender. Due to the merger of two large Trusts in 2007 there were a number of legacy contracts, some with the same service providers across the different…
Read moreBackground Litmus was commissioned to work alongside and support the project team in undertaking a strategic review of the catering and housekeeping strategy. Brief Litmus was briefed to make recommendations for the future strategic and operational management of the catering and housekeeping services with the aim of: Approach Chris Durant, the Litmus Partnership, said: “To begin…
Read moreDuring 2017 ULHT were looking to review their existing retail cateringoffers at three hospitals
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Talk to a healthcare specialist
We’ve helped healthcare organisations across the UK streamline operations, improve compliance and unlock measurable cost savings. The result is more efficient services that enhance the environment for patients, residents and staff — and deliver better value for the organisations that care for them.
If your healthcare organisation needs to improve the efficiency, safety or cost-effectiveness of its catering, cleaning or facilities management services, we can help.
Speak to our healthcare team to explore how Litmus can support you in delivering sustainable, compliant and high-performing services.
Contact Us
We love to connect with business leaders that want to make a change. Contact our friendly team to request a no obligation chat about your current challenges and goals.