Background
LSHTM had three complex soft service contracts in place – cleaning, catering and security. The catering contract was for a new coffee shop open to both students and the general public and the cleaning contract was a mix of outsourced and in-house cleaning.
They wished to market test all three; something which had not been done in several years.
Brief
Litmus was briefed by LSHTM to come and guide on the project, with an aim to ensure best value for all three contracts and also to seek innovative ideas that could improve the service level and/or make financial savings, whilst maintaining the highest standards.
Approach
Mike Neales, the Litmus Partnership, said: “Once we had set out the tender documents, we wanted to find a contractor who could bring LSHTM’s vision to life and also bring innovative suggestions to improve the current service levels and costs.
“As the contracts were already quite complex, each soft service was tendered separately to keep the process straightforward and well managed.”
Outcomes
The three contracts were awarded with each one delivering a considerable cost saving and significant improvement in the service level.
