Simon Biggs, Senior Consultant here at Litmus, is also chair of the Institute of Workplace and Facilities Management (IWFM) Catering and Hospitality SIG.
The IWFM SIGs are a place for members to seek experience, opinion and guidance, acting as a hub of knowledge and member interaction.
In the latest issue of IWFM’s magazine ‘Facilitate’, Simon featured in a Q&A where he shared more on the work the SIGs do, and also his thoughts on the single biggest industry issue: Catering’s role in customer service. Simon explains that with AI and technology making many building services more hands-off, it’s important that catering remains personal and interactive. He explains how catering can bring energy, community and character into a building – and how facilities managers can apply those same principles to enhance customer service across their wider operations.
Catering is an area many FMs are responsible for, but not all have the specialist, hands-on experience needed to optimise it. That’s where we can add real value. We frequently support FM teams to review, refine and elevate their catering provision – ensuring it delivers on quality, cost-effectiveness and customer experience.
If you’re a member of IWFM, you can view the full article here (member-access only).
If you’d like to get in touch with Simon, and understand more about how we can help you perfect your catering offering, reach out here.
The Litmus team
