Navigating change within catering, cleaning or wider support services can feel daunting. Budgets, expectations and compliance pressures never stand still – and when performance needs to improve, you need clarity, confidence and expertise to guide you.
That’s where we come in.
Whether you’re looking to enhance your catering provision, secure the right supplier through a robust tender process, or streamline your cleaning and FM services, our approach is always built around understanding your world first – and then helping you make informed, future-proofed decisions.
It all starts with five carefully designed steps.
Step 1: Initial consultation
Every project begins with a conversation. We take the time to understand your organisation, your objectives and the challenges you’re currently facing.
This isn’t a tick-box exercise – it’s an opportunity for us to really get under the skin of your operation. By understanding your pressures, priorities and pain points, we can advise on what is genuinely needed, not just what sounds good on paper.
Step 2: Review
Next, we take a detailed look at your current services, contracts and performance.
This is where our expertise really starts to bring clarity. We review how services are currently being delivered, assess compliance, quality, value for money and contractual performance, and identify where things are working well – and where improvements could be made.
This step is about turning complexity into insight.
Step 3: The Litmus Test
Our clear transparent review acts as a Litmus test for your operation. By combining our consultancy expertise with powerful benchmarking data, we help you understand how you compare with similar organisations regionally and nationally. This gives you a real-world performance picture, not just guesswork.
At this stage, we highlight:
- Where efficiencies can be made
- Opportunities for innovation
- Potential risks
- Areas of underperformance
- Ways to strengthen value and outcomes
It’s clear, transparent and insight-driven – giving you the confidence to move forward with certainty.
Step 4: Options
Armed with the insight from our review, we present clear, evidence-based options tailored to your organisation. No jargon. No confusion. Just practical, realistic routes forward.
You’ll understand what change is needed, what benefits each option delivers, what risks exist and how to mitigate them and what investment or resources are required. You can then move forward with a decision, with clarity and confidence.
Step 5: Action and ongoing management
Once decisions are made, we help put plans into action and carefully oversee delivery.
From implementation support to supplier management and contract oversight, we ensure services perform as they should – not just at the start, but long term.
Our ongoing contract management ensures standards remain high, efficiencies continue to be realised, and value is sustained. In fact, through our specialist contract management software, we’ve helped clients save as much as £200,000 in hidden, unnecessary contractual costs.
Want to see more?
We’ve created a short video that brings our approach to life, which you can view here.
If you’d like to learn more about how we can support your operation, improve performance and help you move forward with confidence, get in touch with us here.
The Litmus team
