Discover how Litmus Partnership helped Ripon Racecourse challenge their current catering performance in terms of food service and quality.
Read moreLeisure, Attractions & Venues
The Litmus Partnership helps leisure and venue operators improve profitability, service quality and guest satisfaction through strategic consultancy, smart solutions and operational insight that reveals opportunities for improvement that others miss.
Optimising revenue, service and the guest experience
In a world where expectations are higher than ever, delivering exceptional guest experiences is key to driving revenue and loyalty. Every interaction counts — and the balance between service quality, profitability and efficiency has never been more important.
At Litmus, we help leisure, attraction and venue operators identify and implement strategies that enhance the guest experience while maximising commercial performance.
Our team brings deep, hands-on experience gained from working alongside some of the UK’s leading stadiums, visitor attractions, department stores, conference centres, museums and major events. We understand the unique pressures of fast-moving, customer-driven environments — and how to turn those pressures into opportunities for growth.
Helping you create memorable customer experiences
With over 30 years of experience working across the leisure and commercial sectors, we understand the nuances that define success. Trends evolve quickly, guest expectations shift constantly, and operational agility is essential.
That’s why we start by getting to know your business. Through detailed analysis and open collaboration, we uncover where you are, where you want to be, and how to get there. From there, we design solutions that deliver change — change for the better — enhancing service standards, operational performance and financial return.
How we can help
Our approach combines strategic insight, operational expertise and the latest smart technology to help you make informed decisions that drive both guest satisfaction and profitability.
Our services for the leisure, attractions and venues sector include:
- Benchmarking, Reviews & Audits – evaluating business performance and operational processes
- Operational Services & Solutions – providing strategic insight and practical delivery that help organisations design, implement and optimise catering and soft facilities services for lasting improvement.
- Smart Technology Implementation – integrating data and tech to support smarter operations
- Consumer Insight & Customer Research – understanding visitor behaviour and satisfaction
- Tender Management – managing procurement for catering, cleaning and soft FM partners
- Design & Planning – supporting layouts and service design that enhance efficiency and experience
Client Success Stories
Discover how we’ve helped organisations across education, healthcare, business and the public sector achieve measurable improvements in quality, efficiency and value.
Background RHG have circa 55 hotels in the UK and spends around £6m per annum on their food and beverages. The supply chain and pricing is managed for them by a large external Group Purchasing Organisation (GPO). Not unsurprisingly the GPO assured RHG that their pricing was competitive against market pricing they could obtain elsewhere.…
Read moreDiscover how Litmus Partnership helped Bristol City analyse their existing hospitality catering options.
Read moreBackground Food and Beverage costs for the catering centre are around £200k per an-num, with supplies provided by a relatively wide range of suppliers. It’s long been the policy of the Congress Centre to outsource the consolidated billing on their catering purchasing invoices in order to simplify and minimise the demand upon their small finance…
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Making a difference
Our impact
We’ve helped leading venues and visitor destinations across the UK transform their operations, improve profitability and create experiences that keep guests coming back.
Our tailored approach ensures every recommendation is commercially sound, operationally robust and focused on achieving measurable, long-term improvement.
Talk to our leisure and attractions specialists
If your organisation is focused on improving service, efficiency or profitability, we can help.
Speak to our leisure and attractions team to explore how Litmus can support you in delivering memorable guest experiences and stronger commercial performance.
Contact Us
We love to connect with business leaders that want to make a change. Contact our friendly team to request a no obligation chat about your current challenges and goals.